Verification & Security

How do I verify my identity?

Click on Identity Verification to start the identity verification (eKYC) process. Proceed to verify your identity using your MyKad or Passport along with a selfie photo and video; once approved, your digital identity is issued.

What documents are accepted for verification?

A valid MyKad for Malaysian citizens, or a valid passport for foreign nationals.

How long does the verification process take?

It takes 3-5 working days for your identity verification to be approved.

What if my verification fails?

Ensure your MyKad or passport is valid and undamaged.
Use good lighting and avoid glare.
Retake the picture.

How can I keep my account secure?

Use a strong password: Choose one that’s unique and not shared with other accounts.
Keep your devices secure: Install updates regularly and use antivirus protection.
Stay alert: Watch unusual activities, such as unexpected login alerts or emails.
Report concerns quickly: If you suspect unauthorised access, contact our customer support immediately so we can help secure your account.

What should I do if I suspect unauthorised access?

Immediately change your password
Notify us by contacting our customer support.