Identity Verification Guideline

Prepare Before Verification

Before starting the identity verification process:

Ensure you have:

Original MyKad (Malaysian user) or Passport (Non-Malaysian user)

A smartphone with a working camera

Good lighting environment

Stable internet connection

Important:

Only original identity documents are accepted.

Photos of printed documents, screenshots, or copies are not allowed.

Start Identity Verification

Step 1: Open Identity Verification

Open the iDsaya application
Select “Identity Verification”
The verification pop-up will appear
Click “Verify Now”

Step 2: Select Identity Document Type

Choose your identification type:

Malaysian User: Select NRIC (MyKad)

Non-Malaysian User: Select Passport

Note:
Selecting “Do It Later” will close the process and your identity verification will not be completed.

Step 3: Capture Your Identity Document

For successful verification:

Use clear lighting and keep document flat
Make sure all edges are visible
Remove plastic covers that create reflection

For MyKad Users

Step 1: Capture Front Side

Place your MyKad inside the camera frame
Ensure:

Entire card is visible
Text is readable
Image is clear. No Blur

Step 2: Capture Back Side

Turn your MyKad over
Place it inside the frame
Capture the image

For Passport Users

Open your passport information page
Place it inside the camera frame
Ensure all details are visible
Capture the image

Step 4: Facial Verification (Selfie)

Facial Verification Requirements

Use a real live face
Face the camera directly
Ensure eyes, nose and mouth are visible
Use balanced lighting

Position Your Face

Place your face inside the provided frame
Look directly at the camera
Keep your face clearly visible

The selfie will be captured automatically by iDsaya.

Step 5: Verification Completed

Once verification is successful:

Your identity will be verified

Continue using iDsaya services

If Identity Verification Failed

MyKad Verification Fail

After 3 failed attempts
User will proceed to Manual Identity Verification

Passport Verification Fail

Manual verification is required

Step 1: Select Identity Document Type

Choose your identification type:

Malaysian User: Select NRIC (MyKad)

Non-Malaysian User: Select Passport

Step 2: Capture Your Identity Document

For MyKad Users

Capture Front Side
Capture Back Side

For Passport

Passport information page photo

Step 3: Selfie Capture

Take a selfie photo.

Step 4: Selfie Video

Record a 4-second selfie video

Step 5: Confirm Details

Review your details
Complete the Details Confirmation
Click “Submit”

Step 6: Create iDsaya PIN

Create a 6-digit PIN
Re-enter PIN for confirmation
Save your username shown by iDsaya

This PIN will be used when returning to iDsaya from another application.

Need further assistance?

If your question isn’t covered here, feel free to contact our support team.

support@idsaya.my

support@idsaya.my.