How do I log in?
- Malaysians: Enter your ID Number (MyKad) and password, then click Login.
- Foreigners: Enter your ID Number (sent to your registered email address during registration) and password, then click Login.
How can I retrieve my iDsaya ID Number?
Upon successfully performing eKYC and account registration, an email subject “iDsaya – Account Creation” will be sent to your registered email, containing your account ID Number.
Can you provide examples of ID numbers for Malaysians and foreigners?
- Malaysians: 88120108**** (Based on MyKad number)
- Foreigners: 17****7081498
Why does my iDsaya screen go blank during the eKYC or QR code scanning process?
This issue is due to a technical problem with the eKYC backend. If you experience this, please do not repeat the process multiple times. Instead, contact our customer care team and provide the details used during your verification.
Can I delete my account permanently?
Yes.
Go to Profile menu > Profile icon
> Delete Account.
If you choose to re-register, you will need to complete the identity verification again.
Note: We do not recommend deleting your account as your eKYC will also be deleted and may cause inconvenience should your eKYC is still required for various processes.
Is it possible to register multiple accounts on the same device?
No, we do not recommend this because each registration process records your device’s unique identifier for security purposes.
For your protection, we strongly advise that you consistently use one trusted device for each registration.
Can I change the registered phone number?
Yes, you can change your phone number, but it is not advisable unless necessary. To update it:
Go to the Profile menu > Profile icon > Change Phone Number.
A TAC (Transaction Authorisation Code) will be sent to your new mobile number to verify the change.For your security, we recommend keeping your registered number consistent to avoid interruptions in access or verification.
How many devices can I use my account on?
By default, your iDsaya account is not tied to a specific device, so you can log in from any device. However, for your own security, we strongly recommend that you consistently use one trusted device. This helps reduce the risk of unauthorised access and keeps your account safer.
What happens if I uninstall and reinstall the app?
If you uninstall and reinstall the app, your data will remain unchanged. Log in to the app as usual.
Need further assistance?
If your question isn’t covered here, feel free to contact our support team.
support@idsaya.my