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General FAQs

Basic information and common questions.

What is iDsaya?

iDsaya is Pos Digicert’s digital identity platform built on Public Key Infrastructure (PKI) – which allows a verified identity (through eKYC) to perform digital signatures (using MFA).

What is eKYC?

eKYC (electronic Know Your Customer) is a digital, online process of verifying a person’s identity using one’s ID and mobile phone, without requiring paper documents.

What is a Digital Certificate?

A digital certificate is an electronic file acting as a digital ID, verifying the identity of a person, device, server, or website for secure online transactions.

What is the difference between digital identity and physical MyKad?

A digital identity is a secure online ID for verification, complementing but not replacing the physical MyKad.

Who can use iDsaya?

Anyone with a valid MyKad or Passport and supported country code phone number (Malaysia, China, Taiwan and Japan) can register and use iDsaya.

Is the app free to use?

Yes, iDsaya is a free app to download and use.

Where can I find my TAC number to register my phone number in the iDsaya app?

Check your SMS inbox and spam / blocked messages. If you did not receive the TAC, click Resend.

Need further assistance?

If your question isn’t covered here, feel free to contact our support team.

support@idsaya.my